Returns & Exchanges
Due to the perishable nature of our fresh-baked goods, we are unable to accept physical returns; however, we are committed to ensuring your complete satisfaction with every order. If your delivery is damaged or incorrect, please contact our team within 24 hours of receipt for a replacement or store credit.
Inspect Your Order
Upon receiving your bakery items, please immediately inspect the packaging and products for any signs of damage, spoilage, or incorrect items.
Contact Customer Care
Email our support team at [email protected] with your order number and clear photographs of the product and packaging in question.
Quality Assessment
Our pastry chefs and quality control team will review your claim within 48 hours to determine if the issue was caused by shipping or production.
Resolution Delivery
Once approved, we will issue a full refund to your original payment method or arrange for a fresh replacement to be baked and shipped to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing